How an apology led to a lawsuit:
After discussing the matter with their children and other relatives, the couple became convinced they were victims of medical malpractice and were thus “entitled” to be compensated. They then consulted a personal injury attorney who later filed the lawsuit. They acknowledged that had the emergency and radiology chairs not told them about the error regarding the failure to communicate the original chest radiography results, they in all likelihood would never have discovered the mistake and thus would not have had any reason to file a malpractice lawsuit.
(via Buckeye Surgeon)
