The patient experience needs to be improved: here’s how
The patient experience is the right thing to do, and a business necessity. But improving it is not necessarily easy. The fact is, large medical centers are at a real disadvantage when it comes to performing well on HCAHPS. The…
The patient experience is the right thing to do, and a business necessity. But improving it is not necessarily easy.
The fact is, large medical centers are at a real disadvantage when it comes to performing well on HCAHPS. The Centers for Medicare & Medicaid Services (CMS) do not discriminate or differentiate the scores of small community hospitals from those of large academic tertiary care referral centers. They …
The patient experience needs to be improved: here’s how
A 44-year-old man is evaluated for a 2-year history of joint pain in the wrists, hands, knees, ankles, and feet. He also has a 12-year history of plaque psoriasis. His current medications include acetaminophen for joint pain, topical hydrocortisone and calcipotriene ointments, and a …
