What if we asked patients what they want?
Historically, the Canadian health care system has decided what should be done for the care of the population.
Who gets care, when and where, what is a priority, what delays are tolerable, and what degree of saturation is acceptable in a Quebec emergency room? This paternalistic approach is obsolete.
A modern service company must be interested in the needs and desires of its clientele.
Other than in the health …