Health care’s Upside Down: Addressing systemic dysfunction and burnout

If you have watched Stranger Things, you know the premise: A quiet town appears functional on the surface while a darker, parallel world creeps into everyday life, or the Upside Down. The true danger is not just the monsters but also the refusal of adults in power to believe what is directly in front of them. Modern health care is living in its own Upside Down.

The metric trap

In my practice, …

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Health care’s Upside Down: Addressing systemic dysfunction and burnout