Managing a Black Swan in health care: a lesson in transparency
An excerpt from On All Sides of the Bed: One physician’s/CEO’s journey.
In the early summer of 2013, our hospital collided with a Black Swan.
Before Europeans discovered Australia, they were familiar only with white swans. The discovery of black swans overturned a long-held assumption. In business and risk theory, a “Black Swan” refers to a rare, unpredictable event with massive consequences, a concept popularized by Nassim Nicholas Taleb. For us, …
Managing a Black Swan in health care: a lesson in transparency
