Patient access is where good care quietly breaks down

After her shift, Rachel noticed the rash beneath her gloves had stopped burning, but it still worried her. She works night shifts as a cook and raises two children, so clinic hours fall when she’s sleeping, commuting, or managing family routines. During her overnight break, she searched on Google and found a clinic with strong reviews. The website did not offer online scheduling, so she had to call. She reached …

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Patient access is where good care quietly breaks down