Manoj Sreedharan is a board-certified family medicine physician and the medical director of Injury Express at OrthoIllinois in Rockford, Illinois. He is also an assistant professor at the University of Illinois College of Medicine Rockford and a practicing emergency medicine physician at MercyOne Clinton in Iowa.
His work focuses on health care quality improvement, patient safety, patient experience, clinical operations, and evidence-based medicine. He is actively involved in clinical research, including biologic therapies for rheumatologic conditions, and serves as a peer reviewer for medical journals. He is passionate about advancing health care through physician leadership, medical education, and continuous quality improvement.
His peer-reviewed work includes a study of blood pressure control among U.S. adults with hypertension stratified by glucagon-like peptide-1 (GLP-1) receptor agonist use, drawn from the National Health and Nutrition Examination Survey, 2017 to 2020. He shares updates on LinkedIn.
When I joined OrthoIllinois in 2022 and took on leadership responsibilities at Injury Express, our orthopedic urgent care practice was already delivering high-quality clinical care. But as I became more involved in reviewing our patient-experience data, I noticed that some of our biggest opportunities for improvement had little to do with the medical care itself. Many involved waiting.
In 2022, our overall patient satisfaction score was 92.10 percent. When we looked …
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Patient experience in urgent care is a workflow issue too
When patients describe a disappointing health care experience, we often assume the problem occurred in the examination room. Sometimes it did. But after years of caring for patients in urgent and emergency settings and helping lead a high-volume orthopedic urgent care practice, I have learned that many negative patient experiences begin long before the physician walks through the door.
A patient may arrive in pain and not know how long the …
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Patient dissatisfaction begins before the doctor walks in
There is a question I have heard countless times throughout my career.
“Was the patient happy?”
It is usually asked with good intentions, but I have often wondered whether we are asking the wrong question. As physicians, our responsibility has never been to make every patient happy. We cannot promise antibiotics for viral infections, unnecessary imaging for reassurance, or pain medications simply because they are expected. Good medicine often requires uncomfortable conversations …
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The patient experience question physicians get wrong
