Patient expectations in primary care: the structural mismatch
Patient frustration is something many of us carry home at the end of the day. Much of that frustration, however, isn’t personal; it’s structural.
Many patients don’t realize that different primary care models are designed to deliver fundamentally different experiences. They expect concierge-level access and time within insurance-based practices. They want same-day appointments, unhurried visits, and immediate physician availability, regardless of the model they’re in. And when we can’t deliver what …
