Our veterans drive the transformation of healthcare
I was hired in 2011 by the Veterans Health Administration (VHA) to direct the Office of Patient Centered Care and Cultural Transformation and charged with ensuring that the VA transforms from physician-centered care to personalized, patient-centered care that is based on relationships, built on trust, and committed to positive results over the veteran’s lifetime.
This undertaking represents one of the most massive changes in the philosophy and process for healthcare delivery …
