Medication adherence is a communication problem

I still remember the moment clearly. A patient stood in front of me, frustrated and exhausted. She had been prescribed medication for her diabetes months ago, yet her condition was worsening. As I reviewed her profile, everything seemed “correct.” The prescriptions were filled. The claims were processed. The system showed adherence.

But she looked at me and said something I couldn’t ignore: “I never really understood why I needed to take …

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Medication adherence is a communication problem