Can the airline industry teach customer service lessons to medicine?
“Your call is important to us. Please listen carefully because our options have changed.”
During your current or any prior lifetime, has any phone menu option ever changed?
I have more than once experienced an option not offered on the robotic phone menu option choices – a dead phone line after a 30 minute wait.
Have you tried this customer plea as I have? Could you pretty-please jot down my cell phone number in …
Can the airline industry teach customer service lessons to medicine?

















