Triaging patient portal messages is a staffing problem
Patients now have a way to reach a physician that no phone call ever offered: directly, in writing, at any hour, with no one screening it first. That was the entire point. It was also, it turns out, the entire problem.
A patient types “not feeling great today” into the portal. It could mean a cold. It could mean chest tightness they’re downplaying. The message looks the same either way, sitting …
Triaging patient portal messages is a staffing problem


















