Apparently the VA is rumored to take a hard line approach, severely restricting physician/patient emails. Any wonder why emails are so slow to take off?
New VA regulations do restrict any e-mail communications with patients to non-medical content such as when your next appointment is, or a request that they call you and giving your number. We also will be getting software starting this next week that will filter for any inclusion of SS# in any e-mails that are outgoing and prevent their transmission. There are no exceptions.
